Refund policy

Return & Exchange Policy

All sales are final. We do not accept returns or issue refunds for change of mind, sizing preferences, or unwanted merchandise.

We do, however, allow eligible apparel items to be exchanged for a different size within 30 days of receiving your order, subject to availability.

To be eligible for a size exchange, your item must be in the same condition in which you received it, including:

  • Unworn and unused
  • Unwashed
  • Free from stains, odors, makeup, or other signs of wear
  • Original tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

To request an exchange, contact us at info@treadwayevents.com within 30 days of receiving your order.

Approved exchanges must be sent to:

465 NE 181st Ave #158 Portland, OR 97230

Please do not send merchandise back without contacting us first. Items returned without prior authorization may not be accepted.

Size exchanges are subject to product availability. If the requested replacement size is unavailable, please contact us so we can review the available options.

Exchange Shipping

Any applicable shipping instructions and costs will be provided when your exchange request is approved.

Original shipping charges are non-refundable unless the order was damaged, defective, or fulfilled incorrectly.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, contact us at info@treadwayevents.com as soon as possible so we can evaluate the issue and make it right.

Please include your order number and photos of the item when possible.

Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Custom or personalized merchandise
  • Final sale or clearance merchandise
  • Gift cards
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items without their original tags or packaging
  • Items returned more than 30 days after delivery

Additional products may be designated as final sale on their individual product pages.

Refunds

We generally do not offer refunds.

Refunds may be issued only when required by applicable law or when we determine that a refund is appropriate due to a defective, damaged, incorrect, or otherwise unfulfillable order.

If a refund is approved, it will be issued to your original payment method. Please allow your bank or credit card provider additional time to process and post the refund.